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Creating and Managing Happy Returns QR Codes

Goflow integrates with Happy Returns to let your customers return merchandise using a QR code instead of a printed shipping label. Customers bring their items and QR code to a participating Happy Returns collection facility, such as a UPS Store, where staff scan the code, verify the items, and arrange to ship them back to you.

Connecting a Happy Returns Account

Contact Happy Returns to create an account and finalize your agreement, including expected return volume and fees.

Once you receive your Retailer ID, connect your account to Goflow:

  1. Go to Directory › Shipping Carriers › Happy Returns.
  2. Enter a name for the account.
  3. Enter your Retailer ID.
  4. Click Save.
  5. Add to store - Add the Happy Returns carrier account to each store where you want to offer this return option.

Creating a Return

Create the return in Goflow on behalf of the customer. Enter the items and quantities being returned.

Make sure each product has an image and a UPC. Happy Returns uses these details to identify and verify the items at the drop-off location.

Creating a QR Code

  1. On the return, go to the Activity card and click Shipping Labels › New Label.
  2. Select Happy Returns as the carrier.
  3. Select a Packed By option to specify who packages the return:
    • Customer - The customer packages the items before bringing them to the drop-off location.
    • Store Staff - Staff at the drop-off location package the items. The customer can bring an open bag or loose items. Additional fees may apply.
  4. Select a warehouse return address.
  5. Click Save to create the QR code.

Although the return address is required to create the QR code, the return will always be shipped to the address configured with Happy Returns, regardless of the address selected here.

Sending the QR Code

If SMTP settings are configured in Goflow, the QR code is automatically emailed to the customer as soon as it is created. To configure email, go to Settings › Profile › SMTP Settings.

You can also download the QR code as a PDF at any time and send it to the customer manually.

Tracking the Return

The customer brings the QR code and items to a participating Happy Returns collection facility. Happy Returns partners with UPS to create a shipping label.

After a UPS tracking number is assigned, it appears on the return in Goflow under Activity › Shipping Labels.