Connecting and Managing a UPS Account

Use Goflow's direct UPS connection to shop rates, generate shipping labels, and track shipment progress.

Connecting a UPS Shipping Account

Connecting a UPS account requires three key steps:

1. Add the UPS account in Goflow.
2. Link the account to your UPS profile.
3. Authorize the account for use with Goflow.

Adding a UPS Account in Goflow

To add a UPS account in Goflow, follow these steps:

1. Follow the general steps for adding a new shipping account.
2. From the list of carriers, select UPS, then choose UPS Direct.
3. Enter your 6-character UPS Account Number.
4. Click Save to add the account.

Linking an Account to Your UPS Profile

Linking a UPS account to your profile gives you permission to manage the account and authorize it for use in Goflow. To complete this step, you’ll need a UPS invoice issued within the past 60 days. If the account is issued by a third-party sales channel, request the invoice from your channel representative.

Follow these steps to add the account to your UPS profile:

1. Log in to your UPS account.
2. On the homepage, click your profile icon, then select Accounts and Payment.
3. Check if the UPS account is already listed. If not, continue below.
4. Under Add a Payment Method, choose Add Existing Account, then click Add.
5. Enter the UPS account number, assign a nickname, and enter the associated postal code, then click Next.
6. For Account Verification Method, select Invoice Data Verification.
7. Enter the required details from your recent UPS invoice:
   • Invoice Number
   • Invoice Date
   • Invoice Amount
   • Control ID
8. Click Save to complete the process.

Upon successful verification, you will be redirected to the Accounts and Payment page.

Be sure to enter all invoice details exactly as shown. Verification will fail if some information is incorrect. UPS allows only three verification attempts within a 24-hour period.

Authorizing a UPS Account in Goflow

To allow Goflow to access your UPS account, you must grant Goflow the necessary permissions. Follow these steps:

1. From the left sidebar, go to Settings › Shipping, and select your UPS account.
2. Click the Authorize or Reconnect, button to be redirected to the UPS login portal.
3. Enter your UPS username, then click Continue.
4. Enter your UPS password to complete the authorization.

Once authorized, you’ll be redirected back to your UPS account settings in Goflow.

If the account is not yet linked to your UPS profile, authorization will fail, and the account will be marked as disconnected in Goflow. Be sure to add and verify the account in your UPS profile before attempting to authorize.

Managing a UPS Account

For general guidance on managing shipping account settings, see the main carrier page.

Enabling SurePost

UPS accounts do not have SurePost (Ground Saver) enabled by default. Before activating it in Goflow, contact your UPS representative to confirm that SurePost is enabled on your account.

Once confirmed wiht UPS, click the Enable SurePost button to activate this shipping method.