Creating and Managing Stores in Goflow

Goflow supports a wide range of store integrations, with new integrations added regularly. Learn how to connect your stores to Goflow and how to manage essential synchronization workflows.

Connecting a Store to Goflow

Many stores support a plug-and-play setup, allowing you to connect by simply entering your store credentials. Follow these steps:

1. From the left sidebar, go to Directory › Stores.
2. Click New Store in the upper-right corner.
3. Select the desired channel from the list. If more than one option is listed, pick the right integration type and region.
4. If prompted, enter now the store credentials.
5. Enter a unique Store Name to identify this store in Goflow. It doesn’t need to match the name used on the sales channel.

The Store Name cannot be changed later. Choose carefully.

6. Select at least one warehouse to be used for order fulfillment.
7. Click Save to create the store.

Some integrations require you to create the store before connecting it. The store will initially appear as Disconnected. To complete the setup, follow the connection method required for the store type, either OAuth or API Keys.

Channels using OAuth

1. On the store page, find the Connection card.
2. Click Authorize to be redirected to the channel authorization page.
3. Log in and grant Goflow the necessary permissions.

If you manage multiple accounts with this channel, make sure you're logged into the correct one before authorizing.

Channels using Keys

1. On the store page, go to the Connection card and click the pencil icon to edit.
2. Click the Where do I get these? link for step-by-step instructions on how to get your credentials.
3. Enter the required credentials and click Save.

When successfully connected, a purple Connected label will appear on the Connection card.

EDI Channels

EDI integrations require detailed configuration and testing in coordination with the Goflow team. To get started, click the Help button to contact Goflow Integrations.

Setup and testing fees apply.

Manual Channels

To connect a channel that isn’t currently integrated with Goflow, create a manual store. Select the Shopping Cart store type.

With a manual store, you can enter orders manually, upload orders with a CSV, or create orders through the Goflow API.

Wholesale Store

Create a wholesale store to enter manual orders for customers with a direct billing relationship. Select the Wholesale store type.

Create multiple wholesale stores only if you operate under different business entities and need separate shipping addresses or packing slip templates.

With a wholesale store, you can enter orders manually or create them through the Goflow API. CSV order uploads are not supported for wholesale stores.

Managing Store Synchronization Flows

After connecting the store, configure store settings to enable full synchronization with the channel and unlock key Goflow features. Store settings are organized into Basic and Advanced.

Enable imports only when you're fully prepared to process orders.

Basic Settings

• Import Listings - Import your existing channel listings.
• Map Listings - Link channel listings with your Goflow product catalog.
• Update Inventory - Push inventory from Goflow to the channel.
• Fulfillment Warehouses - Control how Goflow assigns warehouses to orders.
• Shipping Carriers - Choose which carrier accounts to use for shipping.
• Shipping Documents - Customize packing slips and other shipping documents printed with each order.

After completing the basic settings, you can enable order imports.

Advanced Settings

• Shipping Policies - Control how Goflow selects carriers and shipping methods for your orders.
• Shipping Addresses - Manage the ship-from addresses that appear on shipping labels.
• Shipping Manifests - Choose whether to use shipping manifests for small parcel shipments.
• Invoice Number - Customize the invoice number prefix.
• Accounting Invoices - Configure accounting invoice settings.

Handling Store Disconnections

If store credentials expire and Goflow can no longer communicate with the channel, the store is automatically marked as Disconnected. Goflow notifies the contact on file via email so they can take timely corrective action. When a store is disconnected, all syncing with the channel is paused.

To restore the connection, visit the Connection card on the store page, and re-authenticate with the channel. Once reactivated, Goflow resumes all pending sync operations. Any unsent shipment notifications are transmitted automatically, and order imports continue from where they left off.

If no action is taken within 30 days, the store is automatically marked as Inactive.

Deactivating a Store

If you're ending business with a channel, you can deactivate the store in Goflow. Deactivating a store stops Goflow from syncing data with the channel. Follow these steps:

1. From the left sidebar, go to Directory › Stores and open the store.
2. On the Status card, click the pencil icon to edit.
3. Change the status from Active to Inactive.
4. Click Save to apply the changes.

The Show in Filters option controls whether the store remains available on order and listings pages and on reports. Uncheck this setting if you no longer want the store to appear anywhere in Goflow.