Editing Order Items

You can edit line items on an order to change the product, update the quantity, or adjust the price.

Order lines can only be edited while the order is in an Open status. If the order is on a pick list, remove it before making changes.

Editing Line Items

To edit order items, go to Orders › Orders, and open the order.

• Add - Hover over any existing line and click the + icon. Enter the line item details and click Save.
• Delete - Hover over the line, click the X icon, and confirm deletion.
• Edit - Hover over the line and click the pencil icon. You can change the product or update other line item fields, then click Save.

You cannot set the quantity to zero. To remove an item, delete the line entirely.

Editing Channel Line Items

You can add, edit, or delete line items on orders created manually, uploaded via CSV, or submitted through the API. However, line items on imported channel orders are subject to restrictions to preserve channel synchronization and to ensure that shipment notifications are accepted.

Reimport the order to sync any changes made in the channel portal.

• Add - You can add new line items to a channel order. Added lines will have a price of 0 because they are not part of the original channel transaction. Lines you add to a channel order behave like manual order lines. They can be freely edited and do not send shipment notifications.
• Delete - Channel order lines cannot be deleted. To cancel a line, split the order so the line item appears in its own order, then cancel that order.
• Edit - Edits are restricted and depend on the field:
  • Store SKU - Cannot be changed.
  • Quantity - Cannot be changed. To reduce quantity, split the order so the extra quantity appears in its own order, then cancel that order. To increase quantity, add a new line.
  • Unit of Measure - Cannot be changed.
  • Price - Can be changed, but should reflect the amount expected from the channel.
  • Name - Can be changed.

The product on a channel order line is determined by its listing mapping. If the store SKU is mapped to the wrong product, update the mapping to change the product and to ensure future orders import correctly.

If the mapping is correct but you need to substitute a different product for a specific order, you may change the item number directly on the order line. Note that if you do update the listing mapping later, only orders that still contain the previously mapped product are updated. Orders where the mapped product was manually substituted are not updated when the listing mapping changes.

You cannot change the product on lines with a unit of measure greater than one.