Third Party Billing

Third party billing means the shipping charges are billed to a carrier account other than the shipper's. This practice is usually used for direct fulfillment or wholesale channels.

The following carriers support third party billing:

• UPS
• FedEx
• OnTrac

Setting Third Party Billing on a Store

Enable third party billing at the store level for all orders of that store. Follow these steps:

1. Follow the steps for managing order shipping accounts
2. Click Add 3rd Party Account.
3. Enter the third party account number.
4. Enter the country and postal code associated with the third party account.
5. For FedEx, click Check Address Type if you wish to enable Address Validation on 3rd party shipments.
6. You may assign different third party accounts per warehouse.
7. Select the Third Party Billing Mode. In the upper-right corner of the page, choose how to apply the third party billing information to orders:

• Required - All orders must use third party billing. This is the most common setting, and it prevents accidental charges to your own account.
• Default - Third party billing is automatically applied, but you can remove it from individual orders if needed.
• Manual - Third party billing is not applied automatically. The information is saved and can be applied to orders manually when needed.

7. Click Save to apply your changes.

Some channels include a third party account number with each order, which may differ from order to order. For these channels, do not enter a third party account number at the store level. Goflow automatically detects and applies the correct account from the order data. However, you must still select a third party billing mode.

Make sure orders are assigned to a carrier and warehouse that have third party billing configured.

Setting Third Party Billing on Customers

Enable third party billing at the customer level to apply it automatically to all orders from that customer. Follow these steps:

1. From the left sidebar, go to Directory › Customers, and open the customer.
2. On the Address card, click Add Third Party Information.
3. Enter the third party account number.
4. Enter the country and postal code associated with the third party account.
5. Click Save to apply the changes.

Setting Third Party Billing on Orders

Orders inherit third party billing information from the store or customer. If you update the warehouse or carrier on an order, Goflow automatically refreshes the billing details. However, you may need to manually apply third party billing to an order if:

• The store or customer third party billing details were updated after the order was imported.
• The store third party billing mode is set to Manual.
• The store or customer doesn't have any third party billing information.

To apply third party billing to a single order, follow these steps:

1. From the left sidebar, go to Orders › Orders, and open the order.
2. On the Shipping card, click the pencil icon to edit.
3. Check the box labeled Use Third Party Shipping.
4. Click Save to apply your changes.

To refresh the third party billing information based on updated store settings, uncheck Use Third Party Shipping, then check it again.

To update third party billing for multiple orders in bulk, follow these steps:

1. From the left sidebar, go to Orders › Orders.
2. Apply Filters to narrow down the orders you want to update.
3. Select specific orders, or click Select All to include all orders in the filtered view.
4. At the top of the page, click Actions, then select Change Shipping Details.
5. Select the desired carrier and shipping method.
6. Check the box Use Third Party Shipping.
7. Click Save to apply the changes.

Creating Third Party Billing Shipments

Third party billing only controls who is billed for shipping charges. You must still connect your own carrier account to generate shipping labels. If your carrier account becomes disconnected or suspended, you won’t be able to create shipments, even with third party billing.

You must obtain prior authorization from the third party account holder before using their account information.

Because the charges are billed to a third party, Goflow sets the shipping cost to 0.00. This does not reflect the actual cost billed by the carrier; only that it cost nothing to the seller.

Although charges are billed to a third party account, any additional surcharges such as address corrections or residential delivery fees, may still be applied to your own account.

To identify orders that used third party billing, create a custom order export and include the 3rd Party Shipping field.