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Managing Order Shipment Dates

To ensure timely fulfillment and customer satisfaction, orders must be processed promptly and shipped using a method that meets delivery expectations. Orders include two shipment dates:

Most sales channels provide only a latest ship-by or deliver-by date, aiming for the order to be delivered as soon as possible. However, some channels also impose an earliest deliver-by date for time-sensitive orders that must not arrive before a specified date.

To update order shipment dates, see changing shipping details.

Setting a Fallback Ship By Date

Shipment dates are automatically imported for channel orders. For manual orders and CSV upload orders, you can set the shipment dates while you enter the order.

For channels that don't provide shipment dates for all or some orders, you can define your own ship-by date policy. Follow these steps:

  1. From the left sidebar, go to Directory › Stores, and open the store.
  2. On the Settings card, click the pencil icon to edit.
  3. Under Ship Order Within, enter the number of days between the order date and the desired ship-by date.
  4. Click Save.

Understanding Cut Off Time

Some channels include a specific time along with the ship-by date. If the time falls outside your warehouse operating hours, Goflow adjusts the ship-by date accordingly.

By default, your warehouse cut-off time is set to 5:00 PM EST. For orders with a ship-by time before 5:00 PM, Goflow will move the ship-by date one day earlier, since you don't have the full day to ship the order. If your cut-off time is updated to 2:00 PM, for instance, only orders with a ship-by time before 2:00 PM are moved up. Orders with later times will retain the original date.

To update your warehouse cut-off time, contact Goflow Support.

Filtering Orders by Shipment Dates

To filter orders based on their shipment dates, follow these steps:

  1. From the left sidebar, go to Orders › Orders.
  2. At the top of the page, click the Time filter.
  3. Choose the shipment date type:
    • Earliest Ship-By
    • Latest Ship-By
    • Earliest Deliver-By
    • Latest Deliver-By
  4. Enter the From and To dates, or select a preset date range.

While creating pick lists, use the Time filter to find orders whose shipping should be prioritized.