Sending Order Invoices

After an order ships, Goflow generates order invoices when one is required. There are two types of invoices:

• Channel - Sent to channels that require an invoice in order to process payment.
• Accounting - Sent to your accounting system for bookkeeping.

Invoices include a detailed breakdown of the order, with all line items listed. The amounts match the order charges, including line prices, discounts, shipping charge, other charges, and taxes. Channel invoices also include all fields required by the channel specifications.

Channel invoices are sent only for channel orders and include only the original line items.

Managing Channel Invoice Submission

Choose whether and how Goflow submits invoices to the channel:

• Automatic - Goflow automatically submits the invoice after the channel receives the shipment notification. Exact timing varies by channel; some accept invoices within 30 minutes, while others may take up to 24 hours.
• Manual - Submit the invoice when you decide the timing is right. After Goflow sends the shipment notification, the order displays a Submit Invoice button.
• Disabled - Goflow does not submit invoices. Select this option if you manage invoices outside Goflow, or if automatic invoicing is enabled with the channel.

To configure invoice submission settings, follow these steps:

1. From the left sidebar, go to Directory › Stores, and open the store.
2. In the Invoices card, click the pencil icon.
3. Select an invoice submission option, and click Save.

Filter the Orders page to see which orders have or have not had an invoice submitted:

1. From the left sidebar, go to Orders › Orders.
2. Click Filters.
3. Select Invoice Sent to Store.

Setting the Invoice Number Prefix

Channels will reject invoices that reuse a number previously submitted. To ensure invoice numbers remain unique, Goflow does not use the order number as the invoice number, since orders can be split. Instead, Goflow generates a unique sequential invoice number using a global counter shared across all stores.

You may still encounter conflicts with invoice numbers that were submitted before you joined Goflow. To avoid this, you can add a custom prefix to invoice numbers. By default, Goflow uses the prefix G-. You can change or remove the prefix to suit your business needs. Follow these steps:

1. From the left sidebar, go to Directory › Stores, and open the store.
2. In the Invoices card, click the pencil icon.
3. Update the Invoice Number Prefix, and click Save.

The same invoice number is used for both channel and accounting invoices.

Entering the Remittance Address

Some channels require invoices to include a remittance address, which is the address associated with your accounts receivable. Even if payments are made electronically, these channels may still require the remittance address to be included on the invoice.

To update the remittance address, follow these steps:

1. From the left sidebar, go to Directory › Stores, and open the store.
2. In the Invoices card, click the pencil icon.
3. Update the Invoice Remittance Address, and click Save to apply your changes.