Connecting and Managing a FedEx Account

Goflow's integration with FedEx supports:

• Rate Shopping - Compare shipping rates across carriers.
• Shipping Labels - Generate carrier-compliant labels directly in Goflow.
• Shipment Tracking - Automatically update tracking progress.

Connecting a FedEx Shipping Account

Goflow is a recognized FedEx integrator, making it easy to connect your FedEx account in three steps:

1. Add your FedEx account in Goflow.
2. Enter account details.
3. Verify your account.

Adding a FedEx Account in Goflow

To add a new FedEx carrier account, follow these steps:

1. From the left sidebar, go to Directory › Shipping Carriers.
2. Click New Carrier in the upper-right corner and select FedEx.
3. Enter a name for the account as you want it to appear in Goflow.
4. Click Save to continue connecting the account.

Entering Your FedEx Account Details

1. On the connection card, enter the following details:
   • Account Number - Your nine-digit FedEx account number.
   • Company Name - Your company name exactly as it appears on your FedEx account.
   • Address - The account shipping address exactly as registered with FedEx. Follow on-screen instructions to view the shipping address on FedEx ShipAdmin portal.
2. Read and accept the FedEx End User License Agreement.
3. Click Next to proceed to verification.

Verifying a FedEx Account

FedEx requires verification to confirm that you are authorized to connect and use the account. Choose one of the two verification methods. At any point during verification, click the Back button to choose a different verification method.

Verify with a PIN

Receive a one-time PIN from FedEx:

1. Select how you want to receive the PIN: SMS, phone call, or email. A partially masked phone number or email address is displayed.
2. Click Send PIN.
3. Enter the PIN and click Verify.

Verify with an Invoice

Use details from a recent FedEx invoice:

1. Enter the invoice number, invoice date, and invoice amount.
2. Click Verify.

Managing a FedEx Account

For details on configuring and updating account settings, see Managing Shipping Account Settings.

Enabling FedEx Ground Economy

SmartPost (FedEx Ground Economy) is not enabled by default. Before enabling it in Goflow, contact your FedEx representative to confirm that the service is enabled on your account and obtain your SmartPost Hub ID.

Once confirmed, click Enable SmartPost in Goflow and select your Hub ID from the list.

Enabling Address Validation

For standard U.S. ground shipments, Goflow selects between FedEx Ground and FedEx Home Delivery based on the destination address type:

• Ground - For commercial addresses.
• Home Delivery - For residential addresses.

When address validation is enabled on the store carrier account, Goflow checks FedEx’s address database to determine whether the destination is commercial or residential. Goflow automatically creates a Ground or Home Delivery label based on the address type returned by FedEx.

If a Ground label is created for a residential address, FedEx will apply a Residential Delivery Surcharge.

To always use Home Delivery for a store’s shipments, disable address validation and configure your shipping policies to assign orders to Home Delivery.

You can also disable address validation for third-party billing shipments only. This is recommended for dropship stores where the channel specifies the shipping method, since overriding that method may violate the channel’s fulfillment policies.

Reauthorizing Your FedEx Account

Goflow is replacing independent FedEx connections with a streamlined connection through the FedEx Integrator Program. The table below summarizes the benefits of the new connection:

Follow these steps to reauthorize your FedEx account:

1. From the left sidebar, go to Directory › Shipping Carriers and open your FedEx account.
2. Click Connect to FedEx.
3. Enter your FedEx account details.
4. Verify your account.

Once verified, your FedEx account is ready to use through the new connection.