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Connecting and Managing a FedEx Account

Connecting a FedEx account involves multiple steps. Goflow simplifies the process with detailed step-by-step guidance. Here's an overview of the process:

  1. Generate API Keys - Generate API keys for creating FedEx shipments.
  2. Create Account in Goflow - Add your FedEx account details in Goflow.
  3. Request Certification - Reach out to Goflow Support to complete the certification with FedEx.
  4. Enable Tracking - Generate API keys for FedEx tracking.

Generating API Keys

API keys are obtained by logging into the FedEx Developer Portal, creating an organization, setting up a project, and requesting shipping API keys. While the process may seem daunting, Goflow provides clear, step-by-step instructions to guide you through every stage. While creating the FedEx account in Goflow, click Where do I get this? link for detailed instructions on generating the API keys through the FedEx Developer Portal.

Note that you will need two separate sets of API keys. One for shipping, and another for tracking updates. The same keys cannot be used for both.

Creating a FedEx Account in Goflow

To create a FedEx account in Goflow, follow these steps:

  1. From the left sidebar, go to Settings › Shipping.
  2. In the upper-right corner, click New Carrier.
  3. Select FedEx from the list of carriers.
  4. Enter a unique Account Name. This name is solely for internal reference, and does not need to match the company name registered with FedEx. The name cannot be changed later.
  5. Enter the Company Name on the FedEx account. The Company Name must match the name on the FedEx account, and is used in the certification process.
  6. Enter your 9-digit FedEx Account Number.
  7. Enter the API Key and API Secret.
  8. Finally, click Save to save your FedEx account details.

Certifying a FedEx Account

FedEx requires all new connections to complete a certification process to ensure the account can produce high-quality shipping labels that meet their strict specifications. As part of this process, your account must submit a complete set of scanned test shipping labels for review.

Goflow handles the entire certification process on your behalf. Simply click the Ask Goflow to Certify button to notify Goflow that your FedEx account needs certification. Goflow Support will take care of the rest.

While the account is awaiting certification, the status is Onboarding. Although the account cannot yet be used to create shipments, you can already enable shipment tracking, apply the account to store carrier list, and adjust other FedEx account settings.

The certification process usually takes 2–3 business days. Once FedEx confirms the account is certified, Goflow Support will update its status to Active, and notify you through the original support chat that the account is now ready for use.

Enabling Shipment Tracking

Enabling shipment tracking allows Goflow to monitor the progress of your FedEx packages. Follow these steps to enable tracking:

  1. From the left sidebar, go to Settings › Shipping, and select your FedEx account.
  2. Click the Enable Tracking button.
  3. Enter the tracking API Key and API Secret. For detailed instructions on generating these credentials, click the Where do I get this? link.
  4. Click the Save button.

Managing a FedEx Account

Visit the main carrier page for guidance on managing account settings.