Creating and Managing Shipping Accounts

Goflow integrates with a wide range of shipping carriers, each offering unique features and configuration options. To learn how each carrier connects to Goflow and what settings are available — such as rates, labels, and shipment tracking — visit the respective carrier page:

• Amazon Logistics
• Amazon Shipping
• Asendia
• Canada Post
• Canpar
• DHL eCommerce
• DHL Express
• ePost Global
• FedEx
• Loomis Express
• OnTrac
• OSM Worldwide
• Parcelforce
• Purolator
• Purolator International
• Royal Mail
• USPS via Stamps
• USPS via EasyPost
• UPS Direct
• UPS via EasyPost

Goflow also supports purchasing shipping labels through the following Buy Shipping carriers:

• Amazon Buy Shipping
• Walmart Buy Shipping

Connecting a Shipping Account

To connect a new carrier account to Goflow, follow these steps:

1. From the left sidebar, go to Settings › Shipping.
2. Click New Carrier in the upper-right corner.
3. Select your carrier from the list.
4. Enter the API credentials or account details required by the carrier.
5. Provide a unique Account Name. This name is for internal use only and does not need to match the name on file with the carrier. Once saved, the account name cannot be changed.
6. Click Save to add the account.

After creating the carrier account, proceed to add it to Store Carrier Accounts.

Managing Shipping Account Settings

To update carrier account settings, follow these steps:

1. From the left sidebar, go to Settings › Shipping, and open the shipping account.
2. On the Settings card, click the pencil icon to edit.
3. Adjust the settings as described in the sections below.
4. Click Save to apply your updates.

Setting the Account Owner

The account owner determines who is responsible for the shipping costs when using this carrier account:

• Shipper – Select this option when you own the carrier account and are responsible for freight charges. Goflow will retrieve your negotiated rates and apply them as the shipping cost on each package.
• Store – Select this option when a sales channel provides its own carrier account for you to use. In these cases, since the channel covers the shipping costs, Goflow will set the shipping cost to 0 and ignore the retrieved rates.
• Reseller – (UPS Only) Select this option when the account is part of a larger reseller program. Goflow will use the reseller’s discounted rates and apply them as the shipping cost on each package.

Deactivating a Shipping Account

If a shipping account is no longer in use, you can deactivate it. Before doing so, make sure it has been removed from all associated stores and warehouse transfer settings.

To deactivate an account, follow these steps:

1. From the left sidebar, go to Settings › Shipping, and select the account.
2. In the Status card, click the pencil icon to edit.
3. Set the status to Inactive.
4. Click Save to apply the change.