Sending Advanced Shipment Notification (ASN) to Channels

After an order ships, Goflow automatically sends a shipment notification (ASN) to the channel with the shipment details. The channel subsequently emails the customer with shipment and tracking details. Goflow usually sends the ASN within 30 minutes of shipment.

Only channel orders get a shipment notification.

Follow these steps to filter orders by whether the ASN has been sent to the channel:

1. From the left sidebar, go to Orders › Orders.
2. At the top of the page, click Filters.
3. Select the Shipment Sent to Store filter.

Sending ASN with Shipping Manifests

For small parcel shipments that use shipping manifests, you can control when Goflow sends the ASN to the channel:

• After Packing - Send the ASN as soon as the shipping label is created, and while the order is still in Ready for Pickup. This allows the order to be marked as fulfilled with the channel as soon as a tracking number is available.
• After Shipping - Send the ASN after the carrier has picked up the packages and the manifest is marked as Shipped. This ensures that the channel and customer are only notified once the tracking shows movement.

Follow these steps to control when the ASN is sent to the channel:

1. From the left sidebar, go to Directory › Stores, and open the store.
2. On the Settings card, click the pencil icon to edit.
3. Under Shipment Notification, choose either After Packing or After Shipping.

Sending ASN for Manual Shipments

When recording an LTL shipment or a small parcel shipment created outside Goflow, make sure to select a valid shipping method and provide a valid tracking number. This allows Goflow to send an ASN to the channel.

You can record external shipments using any of the following methods:

• In Goflow - Mark a single order as shipped. Be sure to check the Notify Store box. This option is only available if you use a valid shipping method and provide a valid tracking number.
• CSV File - Upload shipments for multiple orders in bulk using a CSV file. The Notify Store field defaults to Yes.
• API - Post shipment data through the Goflow API. The notify_store parameter defaults to true.

If you choose not to notify the store, such as when a valid tracking number is not available, the order will be labeled Store Not Notified.

Managing Shipment Warehouse Codes

Some channels require warehouse codes to identify the location from which an order is fulfilled. Map your Goflow warehouses to warehouse codes set up on the store. You can map each Goflow warehouse to a different warehouse code or map multiple Goflow warehouses to the same warehouse code. Follow these steps:

1. From the left sidebar, go to Directory › Stores and open the store.
2. On the Shipment Warehouses card, click the pencil icon to edit.
3. For each Goflow warehouse, select the corresponding store warehouse code.
4. To create a list of warehouses, hover to the right and click the small plus (+) icon.
5. To add another store warehouse code, click the large plus (+) icon.
6. Click Save to apply your mappings.

For channels that use warehouse codes for order fulfillment, you do not need to create a separate mapping for shipment.

Resolving Failed ASNs

When an ASN fails, the order will appear under Order Followups. Review the error message to identify the issue. ASN failures generally fall into one of three categories:

• Invalid Shipment - The shipment contains incorrect or incomplete details, such as an invalid tracking number, missing SCAC code, or a shipping method not accepted by the channel. To resolve, change the order status to Ready to Pick, then reship with corrected information. Goflow will automatically retry sending the ASN once the shipment is updated.

Do not unship orders that use SSCC carton labels as this will invalidate the existing labels. Contact Goflow Support for assistance.

• Missing Settings - Required configurations are incomplete, such as missing warehouse code mappings. To resolve, complete the missing setup, then contact Goflow Support to queue the ASN for resubmission.

• Fulfillment State - The channel is not expecting a shipment, either because the order is already fulfilled or canceled, or because the channel doesn’t support split shipments. In this case, simply mark the followup as Read. If the order was canceled, recall the shipment and cancel the order in Goflow.

If you're unsure how to resolve the issue, or if the followup message is unclear, contact Goflow Support for guidance.