Managing FBA in Goflow

Goflow integrates with Amazon FBA to create listings, sync inventory, import FBA orders, process MCF orders, and manage inbound shipments. Get started in just a few steps:

Enabling FBA order import is essential, as it allows you to create an FBA warehouse to hold FBA inventory and process inbound shipments.

Mapping FBA Listings

Amazon listings can be either merchant-fulfilled or FBA-fulfilled. Goflow imports both types and also allows you to convert listings between merchant and FBA fulfillment.

Map your FBA listings to products in your Goflow catalog. They can be mapped to standard or kit products. FBA listings cannot be mapped to group products or to units of measure, as these product types are not supported in inbound shipments.

Syncing FBA Inventory

Goflow continuously syncs FBA inventory quantities from Amazon. The figures reported by Amazon are displayed on each FBA listing and included in inventory reports under Reported Inventory.

Amazon-reported inventory is used to:

Calculate availability for MCF fulfillment.
Calculate availability for channel inventory allocation.
Determine availability for order warehouse assignment.

The following inventory figures are synced from Amazon:

Available - FBA inventory currently available for sale.
Available in Blank Box - The portion of available inventory eligible for non-branded packaging.
Inbound - Inventory en route to Amazon that has not yet been received.
On Hand - The total FBA inventory, including stock allocated to open orders, but excluding inbound inventory.
In Internal Transit - The portion of on-hand inventory temporarily unavailable for sale while Amazon moves it between fulfillment centers.

Inactive FBA listings no longer sync inventory with Amazon, and all inventory figures are reset to zero.

Managing FBA Orders

Enable FBA order import by following the general steps for importing store-fulfilled orders. The first time you enable FBA order import, you will be prompted to create an FBA warehouse linked to your Amazon Seller store.

Amazon does not provide customer name or address details for FBA orders. To create a replacement order, you must request the shipping details directly from the customer.

When a customer cancels a pending order, it is automatically deleted from Goflow. In rare cases, Amazon may not finalize the cancellation, leaving the order in a Pending state indefinitely. Such orders can be manually canceled in Goflow.