Order Followups

Order followups alert you to important issues that occur after an order has been processed and require your attention. These include failed:

• Shipment Notifications
• 3PL Submissions
• 3PL Fulfillment
• Channel Invoices
• Accounting Invoices

Currently, only failed ASNs appear in followups. Support for additional followup types will be introduced in future releases.

Resolving Followups

To review and resolve followups, follow these steps:

1. From the left sidebar, go to Orders › Followups, and open an order.
2. Click View Followups.
3. Review the follow-up message for a description of the issue.
4. Take the necessary corrective action.
5. Once resolved, click Mark as Read to close the follow-up.