Order Shipment Tracking

Goflow monitors the progress of small-parcel packages. Goflow continuously pulls updates from the carrier from the moment a shipping label is created until the package is successfully delivered to your customers. To see the status of a tracking, open the order and look at the Shipment Tracking card.

Shipment tracking is available for the following carriers:

• UPS
• FedEx
• USPS through Stamps
• DHL eCommerce
• Amazon Shipping

To get status updates for shipping labels created through Amazon Buy Shipping, you must maintain an active USPS, UPS, or FedEx account in Goflow. This account will be used to pull tracking updates from the carrier, even for labels created by Amazon.

Understanding Tracking Statuses and Updates

Goflow starts monitoring tracking progress as soon as packages leave your warehouse. Orders are considered to have left the warehouse when their status updates to Shipped. Orders in Awaiting Pickup do not pull tracking updates until they are checked out on a shipping manifest.

• Awaiting Pickup - This is the initial status assigned to shipped orders, indicating that the carrier has not yet acknowledged receipt of the package.
• Picked Up - Indicates that the carrier has received the package. This status is available for DHL only.
• In Transit - Indicates that the package is en route to your customers.
• Delivered - Package has been successfully delivered.
• Failed - Indicates that delivery could not be completed and the package is expected to be returned to you.

Goflow updates tracking information twice a day: once in the evening, after packages are usually picked up, and again in the morning. Two dates are associated with tracking status:

• Updated At - This date, shown next to the tracking status, indicates when the carrier moved the tracking progress to the next stage.
• Refreshed At - Hover over the tracking number to see the time when Goflow last retrieved an update from the carrier.

USPS Stamps does not provide Updated At date.

In the event of significant delays, Goflow will continue to look for status updates for up to two weeks for shipments in Awaiting Pickup and up to two months for shipments In Transit. After these periods, packages are considered stuck and will no longer get new updates.

Packages in a multibox shipment usually move together and have the same tracking status. However, if some boxes lag in their progress, the order shipment will reflect the status of the slowest moving box. If one box fails delivery, however, the shipment tracking status is marked as Failed.

Filtering for Tracking Status

To evaluate the health of your logistics, identify any unexpected statuses. On the main orders page, use the Shipment Tracking filter to find shipments with specific statuses. Combining this filter with other order filters provides valuable insights into operations. For instance:

• Failed Pickup - Find packages that were not picked up by the carrier. Filter for Shipped Date: Yesterday, and Shipment Tracking: Awaiting Pickup.
• Late Delivery - Identify orders that will not arrive on time and address them proactively. Filter for Deliver-By Date and Shipment Tracking: In-Transit.
• Failed Delivery - Filter for status: Failed to know what packages are being returned.