Creating and Managing Carrier Accounts

Goflow offers integrations with a wide range of carriers, each with its unique features and functionalities. Visit the respective carrier page to learn about the mode of connection and available settings, including rates, labels, and tracking.

Here is the list of supported carrier integrations:

• Amazon Shipping
• Asendia
• Canada Post
• Canpar
• DHL eCommerce
• DHL Express
• ePost Global
• FedEx
• Loomis
• OnTrac
• OSM Worldwide
• Parcelforce
• Purolator
• Purolator International
• Royal Mail
• USPS via Stamps
• USPS via EasyPost
• UPS Direct
• UPS via EasyPost

Goflow also integrates with the following store accounts to get you shipping labels:

• Amazon Buy Shipping
• Amazon Logistics
• Walmart Buy Shipping

Connecting a New Carrier Account

To connect a carrier account to Goflow, follow these steps:

1. From the left sidebar, go to Settings › Shipping.
2. Click New Carrier in the upper-right corner.
3. Select the desired carrier from the list.
4. Enter the required credentials specific to the selected carrier.
5. Enter a unique Account Name. This name is solely for internal reference, and does not need to match the company name registered with the carrier. The name cannot be changed later.
6. Click the Save button.

Managing a Carrier Account

After creating the new carrier account, complete the following setup steps:

• Add the account to the Store Carrier Shipping Accounts.
• Add the account to the warehouse Transfer Shipping Accounts.

Managing Carrier Account Setitngs

To update carrier account settings, follow these steps:

1. From the left sidebar, go to Settings › Shipping, and select the carrier account.
2. On the Settings card, click the pencil icon to edit.
3. Make any of the changes described in the sections below.
4. Click the Save button to apply your updates.

Setting the Account Owner

The account owner specifies the party carrying the shipping costs for labels purchased through this carrier account.

• Shipper: In most cases, the account owner should be set to Shipper. This means that you own the carrier account and that you are responsible for the shipping costs. When creating shipping labels, Goflow retrieves the negotiated rates from the carrier and applies those rates as the shipping cost on the packages.
• Store: Some dropship channels will provide you their carrier account details, and request that you use their account for shipments made on their behalf. For such accounts, since the channel covers the freight costs, the rates retrieved from the carrier will not be applied as shipping cost. Instead, the shipping cost will be set to $0.

Deactivating a Carrier Account

If you no longer use a carrier account, you may deactivate it. Before deactivating, ensure the carrier account is removed from any store or warehouse that still uses it.

To deactivate an account, follow these steps:

1. From the left sidebar, go to Settings › Shipping, and select the carrier account.
2. On the Status card, click on the pencil icon to edit.
3. Change the account status to Inactive.
4. Click the Save button.