Features

Orders & Returns

Bring newfound
order to your sales.

Goflow’s beating heart is the intelligent, proactive and utterly seamless way each dedicated flow gets things done towards Smooth selling™

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    Auto import multi-store orders

    Consolidate and manage all your orders from a single dashboard. Goflow pulls all your orders from countless channels including most marketplaces and daily deal sites, as well as EDI direct fulfillment and EDI vendor stores, such as Amazon Vendor Central, Walmart Vendor, etc.

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    Manually import orders from non-integrated channels

    If the plethora of integrations Goflow provides does not cover one of your stores, you can manually import orders (and export shipping confirmations) via CSV files with custom, saved mappings. These orders are treated within the same flows as orders from integrated channels.

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    A flow for each order type

    Whether automatically imported or manually entered, every single order is systematically set onto its predestined flow, based on its individual order type. Scroll to Flows for more.

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    Auto order-flagging for manual review

    Based on system rules and your custom rules, orders can be automatically bucketed for review before moving along their predestined flows. These rules include fraud detection, listing mappings, different product fulfillment methods, and more.

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    Pull any order from its flow

    With just a click, you can manually place any specific order on hold for any reason. This moves it out from its flow and into the On Hold bucket until you manually apply a new action to the order.

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    Orders auto-save to accounting

    Thanks to live integration with QuickBooks and other accounting software, Goflow can automatically save order details to your software of choice as soon as an order is shipped.

Flows

True to our Flowlosophy, every order that enters into Goflow follows one of four distinct flows. Flows are determined based on orders’ product and store settings; if various items belong in different flows, the entire order is bucketed into multi-fulfillment review.

Flow A: Direct Fulfillment

Fulfilled from your own warehouse
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    Ready to Pick — After automatic review, the order flows directly to the picking stage and is marked as Ready to Pick.

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    Pick — Create pick list for multiple orders using Goflow’s advanced filters, and assign a picker; pick list is automatically printed. Orders picked in full flow to Ready to Pack; orders with unfound inventory are bucketed for review.

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    Pack — Scan products in pick list to auto-open the corresponding order, pack and ship, all as one swift process.

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    Ship — Choose to ship individual orders in the pick list or bulk ship all (or filtered selection of) orders at once; packing slips and shipping labels for each order are printed automatically. See Shipping for more details.

Flow B: Third Party Logistics (3PL)

(Includes integrated 3PL centers, FBA for non-Amazon orders, and more)
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    Ready to Fulfill — After automatic review, order flows to external fulfillment, awaiting a fulfillment order.

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    Create fulfillment order — Create the fulfillment order directly within Goflow; order is marked as Awaiting Fulfillment.

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    Awaiting Fulfillment — Goflow constantly monitors 3PL partner. Once they notify us of shipment, order is marked as shipped; shipment notification and invoice are automatically sent to original store.

Flow C: Purchase to Order

(aka ‘cross docking’)
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    Purchase to Order — After automatic review, the order flows to Purchase to Order, awaiting creation of purchase order.

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    Create POs — Select multiple orders and create a single PO for each vendor. Advanced flexibility enables sending various order parts to different vendors. The default vendor is pre-selected for each product, and all vendors’ inventory is displayed inline to assist with vendor choice.

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    Backordered — Order is automatically marked as Backordered, pending PO receipt.

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    Receive PO — Once PO is received, order automatically flows to picking stage and is marked Ready to Pick (see Directly link PO to order via PTO). You can also choose to ship the order as you receive, as explained in Optional ‘Receive & Ship’.

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    Partially received orders — For orders not received in full, order moves to multi-fulfillment review. You decide whether to ship partial or await the rest. See Purchasing & Receiving for more.

Flow D: Dropship

Vendor ships direct to customer
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    Dropship — After automatic review, the order flows directly to Dropship, awaiting creation of PO

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    Create POs — Create multiple POs in bulk; one PO per order. Send POs to vendor directly from within Goflow.

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    Mark as Shipped — Once vendor informs you of shipment, upload their shipment confirmations so Goflow automatically sends shipment confirmation and tracking numbers (and invoice, if applicable) to store.

Wholesale features

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    Manually enter wholesale orders directly into Goflow.

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    Save order drafts without reserving inventory (ideal for quoting/estimating).

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    Create future-dated orders to queue until trigger day & optionally reserve inventory.

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    See customer balance and credit limit from QuickBooks while entering orders.

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    View and manage your wholesale customer directory.

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    Easily access each customer’s entire order history.

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    Add customer’s 3rd-party shipping account, so that shipments are directly billed to them.

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    Store and manage multiple ‘ship to’ addresses for the same customer.

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    Set per-customer pricing: default retail, discount percent, cost plus, or per-product contract pricing.